About Us

Evergreen Financial Services, Inc. located in Yakima, Washington, is privately owned. A provider of debt collection solutions, EFS is a leader in healthcare, utilities, government, and retail.

Our collection professionals receive intensive training and attend continuing education classes through ACA International. We employ advanced technology in equipment, tools, and resources to locate, contact and collect quickly. Our agency employs a Certified Compliance Officer to ensure complete compliance in all Federal, State, City laws and regulations. Our agency works under a comprehensive compliance management system in full compliance with the CFPB (Consumer Financial Protection Bureau).

It is our mission to exceed your expectations by consistently improving our quality of service while maintaining the integrity of the collection profession and the dignity of the consumer. Education is a key in providing excellent results and we offer collection training seminars for our clients as well as customized on-site consultation to affect the best results on your receivables.

Collector's Pledge

At EFS, we have a strong focus on ethics and respectability, ensuring our values resonate in every aspect of our business. With this in mind, every one of our collectors signs the following collector's pledge upon joining our family.

"I believe every person has worth as an individual.

I believe every person should be treated with dignity and respect.

I will make it my responsibility to help consumers find ways to pay their debts.

I will be professional and ethical.

I will commit to honoring this pledge."

Association Membership